For one thing, if you’re shopping for the best deal, you may not get it on ebay.
I recently bought two cameras– a Canon high-res, digital SLR for myself (which is a big-ticket item no matter where you buy it) and a Nikon point-and-shoot for one of my sons.
Both of these cameras were way more expensive on ebay than over at Amazon.com. I love Amazon. They offer free shipping on purchases over $25, no sales tax and top-quality merchandise. Their customer service is very good.
Also, you have to be careful with camera equipment. It’s a common practice for some dealers to remove the battery, strap, handbooks, and so on. Then after you purchase a camera and find out all you’ve gotten is the camera and nothing else, the dealer will sell you the missing components for an extra fee, sometimes an outrageous one. So, it pays to choose a reputable dealer, when purchasing camera equipment. Amazon screens its affiliates so even if you don’t purchase directly from them but from a partner retailer on their site, you can be reasonably sure you’re dealing with a reputable company that won’t pull a fast one.
Having these extra partners also allows you, the shopper, to browse the same items at different prices. Whenever the price is close to Amazon’s, I usually go ahead and get it from them because I know they offer fast, free shipping, great customer service and quality merchandise.
Which is something I cannot say about ebay. Ebay is like the wild, wild West of online sellers. Sometimes you get a great deal. But more and more I’m finding, you just get a bunch of hassles that go with it. And if you’re selling, you stand to actually lose money.
Trust me, having been there, done that, I can tell you that it’s easier to lose money and/or valuable time by using ebay. And that goes for both buying and selling.
A few months ago I bought something for my dog over at ebay and when the item never arrived, I contacted the seller. Twice. The seller never responded.
After a couple of weeks with no word from the seller, my only recourse was to fill out an online dispute, which took a fair amount of time. Then one day, I walked out to my mailbox and found the gift for my doggie….with nary a word of communication from the seller or ebay.
It wasn’t a big purchase, by any means. But it was a big hassle. And the item came too late to be used at an event, which was my only reason for purchasing it to begin with. In the end, it was a wasted purchase.
That brings up another bad point about ebay: when dealing with a reputable online retailer, if an item doesn’t ship, say, because it’s out of stock, you’re not billed until it does. On ebay, you can immediately pay for something you purchase and then not receive it. And the only way to get your money back and cancel your obligation to pay is by going through that frustrating and time-consuming dispute process. With an online retailer, you can simply hit the internet or call on the phone and cancel an item…without being billed.
So, that’s why I’m shying away from buying items and positively will never again buy anything on ebay that’s intended as a gift or to be used in a timely situation. I now know that there’s just no telling when, or even if, I’ll get the item. And getting my money refunded, I now see, might be feasible but it will take lots of work. And time, is something I don’t have much of.
But if buying on ebay is bad, selling is even worse. Much, much worse.
Occasionally, I will sell something on ebay, but hadn’t done so in a while. Then in early September as I contemplated moving out of state soon, I decided I needed to drastically downsize my belongings and part with some almost-new items I seldom use.
The first, a workout step with tapes, sold but when I went to ship it, I found that to comply with UPS’ standards I had to purchase a new box. Much to my chagrin, I found the only box at The UPS Store near my home that could accommodate the length of the step was a box that was much taller than it was wide. Because the step only measured 6 inches high and the box was more than two feet taller than that, I would have had to buy a considerable amount of packing peanuts or other material to fill it up. Worse, the box cost $25 without including the shipping fees and I had only charged the seller $20 for shipping. Over at U-haul I found a box for 7 bucks. But it was still big, and I had to pack the equipment with filler material to meet UPS requirements. I used newspaper and shopping bags along with some styrofoam inserts. I underestimated how much weight it added. All I can say is I now know why professional shippers use air filled plastic bubbles to pack their boxes.
Because the box added girth and the filler added weight, much more than I expected, my shipping fees and the cost of the box wound up being $40 instead of the $20 I had charged the buyer.
I sold the item itself for $20 (it had cost $60 new).
After ebay took its fees, and paypal took it’s chunk, I wound up in the hole by more than $5. Not to mention my time. All told, shopping for the box, packing and driving to the main UPS location some 24 miles away took about 3 hours.
It should be noted that ebay routinely sends notes to sellers informing them their ad will be pulled if they feel the shipping fee is too high. I get these messages all the time because I include packing materials and the extra cost to ship from The UPS Store near my house. I received such a message on the step and lowered the shipping, something I really regret doing now. If they did pull an ad due to what they feel are too-high shipping fees, and it would be challenged, I’m sure it would involve some long drawn-out dispute of some sort. I don’t have time for that.
So, I made a mistake. No biggie. Except that it did kind of hurt to know I not only gave away a like-new item, I actually lost about 8 bucks in the process. And all that time wasted…Ouch.
To add insult to injury, the buyer backed out on one of the other items that I had sold in an auction. Buyers, I have since learned, are prone to doing that since ebay changed its policy of not rating buyers. I mean, what do they have to lose if they back out? Absolutely nothing.
I wasn’t interested in making her purchase the item because sellers still get feedback and right now, mine is perfect.
So, I contacted ebay as to how to get out of the fees. I can tell you you don’t want to do this unless it’s absolutely necessary; their customer service is the pits.
I had to wait in an online que to “chat” with a representative. Once I made contact with her, it was obvious she was chatting with many customers. The interaction was very slow. All told, it took about an hour.
Then I had to fill out another bloody dispute.
I was frustrated so took the time to email ebay about their new policies, to which they have yet to respond to. Nice touch.
I can tell you that from a PR standpoint, ignoring even one unhappy customer is pretty much unprofessional and it ticked me off. The courtesy of some type of reply when it’s requested, even a short and sweet one, is standard protocol for any business. I get the feeling ebay thinks they’re above that.
The item I was selling was a brand new Halloween costume with tags that I listed in September. Between the time it took for the auction, hunting ebay’s ill-organized website for solutions, and the many communications with the buyer and customer service rep, I spent about three hours on a no-sale item. And now here it is almost Halloween. It’ll be a hard sell at this point. Add to that, I still haven’t received a notice that I’m not being charged the seller’s fees for that item.
But wait that’s not all.
I also sold a third item. I couldn’t ship it with the step at the main UPS location because the buyer waited 5 days to pay for it. Again, without feedback, what does the buyer have to lose in doing so? I, the seller, on the other hand knew I had to get it shipped out quick or risk bad feedback. Unfortunately, I just didn’t have the time to make a trip to the main UPS location again. To make the first trip, I actually had to take time off from work (which cost me more time and money). So, I wound up paying more at a local shipper in order to avoid the 50-mile trip to UPS and get the item out in a reasonably quick manner.
Natch, I’ve been fussing a lot about my experience. In doing so, I’ve met up with a lot of other ebayers with stories to tell. Apparently, they’re charging a hefty price on electronics that sell. And then paypal takes a huge chunk as well.
If ebay is bad, paypal is just as bad.
I recently was paid through ebay by someone I did some freelance work for. Not only did paypal hold over $300 of MY MONEY- only $500 per month is allowed to be ‘withdrawn,” something I think you can get around but I’m not sure how because paypal also has terrible customer service– but the transaction cost me close to $30. For what, I don’t know. It’s sure not for customer service because, again, theirs is the pits.
It’s worth noting that I’m pretty sure paypal’s policy of holding money that long without paying interest is illegal. It’s not their money. They are holding someone else’s money. Again, for what, I don’t know. In this instance, both the payer and myself had been verified. She used a credit card to pay me. At the most, the guarantee of funds should only take a couple days to transfer. Certainly not 30.
I don’t like ebay and I don’t like paypal.
I do however, like Craig’s List. And it’s free.
People on Craig’s List are looking for a deal, that’s for sure. But if you really want to clean out your closets, it’s a better bet than ebay. If someone says they’re buying an item, I always ask for cash. And I don’t consider it sold until its paid for– meaning I keep advertising it until it’s gone.
On ebay, if a buyer “wins” an auction but doesn’t pay, you’re stuck unless you want to risk paying another round of insertion, selling and paypal fees. And take it from me, those fees really add up. Especially if you underestimate the cost of shipping and packing materials.